Contact Us
Live chat
Our live chat is the quickest way to ask about your account, bonuses, payments or games.
Write to [email protected] with general questions or complaints. Account security, address changes, verification and longer self-exclusions are handled by our security department, and our support team will tell you how to reach it. Please send each e-mail directly rather than as a forward or a copy.
Be careful with messages that only look like ours: if a sender address seems odd or misspelt, do not reply and check with live chat first.
Complaints
Describe the problem clearly and include the details we need to identify your account. We handle complaints in English, and claims about a transaction need to reach us within three months.